Illustrative walkthrough · Fictional businesses
Hold course / Examine accessories separately
Keep the broad delivery policy unchanged.
The rival’s promotion excludes bulky furniture, the category central to this retailer’s growth plan. It does not justify matching the offer across the range.
The development
Fictional Retailer B has reduced its published free-delivery threshold. Its terms exclude bulky furniture.
Why it matters to this business
The exclusion matters more than the headline offer. Matching a promotion that does not cover the priority category would change the broad policy without a like-for-like reason. Accessories remain a separate decision.
The next decision
Compare delivered prices and contribution margins for a small agreed set of accessory baskets before deciding on a targeted offer.