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Decide when your retail offer needs to change.

See changes to competing ranges, delivery offers and supplier plans in one weekly brief. Give Buying, Finance and Sales a clear starting point for decisions about your own offer.

Example · Retail

Alder & Row · Independent homewares retailer · 14 September 2026

Work out what cheaper delivery would cost you.

What changed

Mere Home’s public page showed free standard mainland delivery from £75 on 7 September 2026 and £50 on 13 September 2026. Bulky items remained excluded.

Why it matters

Smaller baskets may look better value at Mere. The page doesn’t show whether customers are ordering more or whether the offer would suit Alder & Row’s costs.

What to do next

Compare three baskets, including one bulky item. Ask Finance what margin would remain at a £50 threshold before recommending a change.

Owner
Ecommerce Manager, with Finance
Report back on
Basket comparison and margin check · Next weekly review
Source note for this example

Example source: Mere’s delivery page, observed on 7 September 2026 and 13 September 2026. The exact change date and checkout availability for individual addresses are unknown.

A complete brief

Read the retail example with both recommendations, source notes and the developments set aside.

Read the complete example
Where the brief helps

Three decisions to keep in view.

1

Protect margin when offers change

A lower delivery threshold or a new promotion may look tempting to match. Check which purchases it affects and ask the team to work through the cost before turning a competitor’s offer into your own.

Worth following

Public delivery offers, promotion announcements and service terms.

2

Put range changes in context

A supplier launches a collection; another retailer opens a shop. Consider whether either changes the choice available to your customers. Give Buying a specific question to assess against the range and commitments already in place.

Worth following

Supplier range launches, retailer openings and distribution announcements.

3

Find the next trade conversation

An existing trade customer announces another property or expands its business. Use the development to ask about buying plans, decision-makers and timing before preparing a proposal or assuming there will be an order for you.

Worth following

Hotel openings, customer expansion and changes to purchasing leadership.

Before you start

How it fits into your week.

Choose the organisations that matter, set your priorities and use the weekly brief to agree what deserves a closer look.

How does this help a retailer with shops and an online business?

Give Brefd the priorities that connect them, such as the range, delivery offer or a new area you want to serve. Follow the retailers, suppliers and customers that matter to those plans. The weekly brief can then bring relevant public developments into the discussion with Buying, Finance and Sales.

What can a competitor’s published offer tell us?

It can show the terms visible on the page that was checked, with the date and any exclusions. That gives you a basis for comparison. Your team still needs to check its own costs and customer response before deciding whether to match the offer or test something different.

Your next weekly review

Start with the organisations that matter.

Set your retail priorities and choose the organisations whose decisions could affect your offer.